Senior Cloud Managed Services Leader

Elevate customer satisfaction with OpenText as a Senior Cloud Service Manager. Focus on relationship management, operational health, and maximizing ROI for cloud services.

This role requires managing key accounts in OpenText Cloud Managed Services, ensuring high operational standards, and fostering long-term relationships with clients. Applicants should have 5-10 years of experience in customer ownership roles within a technology-oriented environment, establishing robust Customer Success Plans that deliver measurable outcomes.

Key Responsibilities: • Serve as trusted advisor for key accounts • Ensure operational health and customer satisfaction • Conduct weekly status calls and monthly SLA reporting • Develop Customer Success Plans with governance metrics • Facilitate communication for issue resolution across teams

Requirements: • Bachelor’s degree in technical or business discipline • 5–10 years of experience in customer success roles • Ability to engage wit...