Senior Client Service Representative at CIBC

Empower clients at CIBC in Nanaimo as a Senior Client Service Representative. Leverage your financial services expertise to enhance customer experiences across multiple banking centers.
CIBC is seeking a skilled Senior Client Service Representative for its Personal and Business Banking Team. This role demands strong client engagement, problem-solving abilities, and proficiency with digital banking solutions. The ideal candidate will ensure clients receive the assistance they need while working flexible hours, including evenings and weekends.
Key Responsibilities:
• Assist clients with account management and financial products
• Address inquiries and issues with accountability
• Enhance customer experience through meaningful interactions
• Promote mobile banking applications to clients
• Facilitate connections with appropriate CIBC teams
Requirements:
• Experience in client service roles
• Strong problem-solving and interpersonal skills
• Proficiency in ...