Senior Client Service Manager - Accounting &Tax (Mandarin Speaker))

Key Responsibilities:

• Establish and maintain strong operational and commercial relationships with complex clients to ensure contractual revenue delivery and long-term partnership. Accountable for overseeing service delivery
• Manage the client contact strategy across TMF to support effective communication and governance
• Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth
• Implement ongoing improvement initiatives informed by survey data, performance metrics, and client feedback; maintain a structured Client Service Plan detailing actions, priorities, and progress updates
• Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs
• Ensure high-quality service delivery in line with contractual obligations and performance standards. Responsible for the preparation of Quarterly and Monthly business/service revie...