Senior Client Relations Practice Lead

Be a key player at Desjardins as a Senior Practice Lead focused on Client Relations within Group Retirement Savings. Leverage your extensive expertise to elevate service standards.
In this influential role, you will assist in the management of the National Client Relations Centre, delivering best-in-class service. With a strong background (eight years minimum) in the retirement savings field, your leadership will guide projects and support your team in strategic initiatives focused on client satisfaction.
Key Responsibilities:
• Organize unit priorities and manage resources
• Supervise task assignments to team members
• Ensure compliance with service methodologies
• Contribute to practice development as an expert
• Manage complex strategic deliverables
Requirements:
• Bachelor’s degree in a related area
• At least eight years of relevant experience
• Certification as a Group annuity representative or Life Insurance license
• Fluency in both French an...