Location
Hong Kong
Job Type
Full-time
Posted
July 15, 2026
Job Description
**The opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering **Senior Claims Analyst** with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Handle complicated claims and appeal case for smooth resolution.
+ Identify improvement areas and manager various initiatives to enhance customers' experience.
+ Support and strengthen claims training to customer-facing associates in handling claim enquiries.
+ Review and update claims guideline and process manuals.
+ Perform ad hoc assignment or projects.
**Required Qualifications:**
+ Degree holder
+ At least 2 years or above relevant working experience including in medical and/or major claims with approval authority.
+ Experience in complaint handling will be an advantage.
+ Good interpersonal and co...
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering **Senior Claims Analyst** with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Handle complicated claims and appeal case for smooth resolution.
+ Identify improvement areas and manager various initiatives to enhance customers' experience.
+ Support and strengthen claims training to customer-facing associates in handling claim enquiries.
+ Review and update claims guideline and process manuals.
+ Perform ad hoc assignment or projects.
**Required Qualifications:**
+ Degree holder
+ At least 2 years or above relevant working experience including in medical and/or major claims with approval authority.
+ Experience in complaint handling will be an advantage.
+ Good interpersonal and co...