Senior Business Analyst - Customer Journeys & Processes

A recruitment firm in South Africa is looking for an experienced Business Analyst to support pre-grooming analysis efforts. The successful candidate will facilitate project planning, document business processes, and model requirements. The role demands a Bachelor's degree and significant experience, including at least 10 years in business analysis and 8 years in process modeling with enterprise tools. Agile methodology exposure and CX design experience are preferred. This position offers a challenging opportunity to improve customer outcomes and enhance business efficiency.
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