Senior Bilingual Analyst, Lending Performance

Drive broker satisfaction in a hybrid role as a Senior Bilingual Analyst, focusing on residential lending experience and performance. This pivotal position streamlines communication and operational transparency across multiple teams.
As part of EQ Bank, the Senior Analyst will facilitate cross-functional collaboration to enhance deal resolution and improve key performance indicators (KPIs) within the residential lending space. You'll analyze data to recommend actionable insights that elevate efficiency and broker happiness, while not having direct people management responsibilities. Your contributions will significantly influence operational strategies and the overall customer experience.
Key Responsibilities:
• Facilitate daily huddles on application support
• Investigate escalated broker inquiries for issue resolution
• Monitor key performance metrics across lending lifecycle
• Prepare and present performance insights to leadership
• Design surveys for broker fee...