Location
Houston
Job Type
Full-time
Posted
July 13, 2026
Job Description
Job Description
Position Summary
The Senior Benefits Call Center Specialist serves as an advanced resource within the Benefits Services Center, responsible for resolving complex and escalated benefits inquiries that require deep subject matter expertise, critical thinking, and cross-functional coordination. This role supports Tier 1 staff, handles sensitive and high-impact cases, and ensures accurate and compliant resolution of issues while delivering an exceptional customer experience. This position works onsite five days per week and collaborates closely with team members and business partners to support service delivery.
Key Responsibilities
• Serve as the primary escalation point for complex, sensitive, or unresolved benefits issues from Tier 1 representatives
• Investigate and resolve advanced cases involving eligibility discrepancies, claims escalations, billing errors, COBRA administration, and vendor-related issues
• Act as a subject matter expert (SME) ...
Position Summary
The Senior Benefits Call Center Specialist serves as an advanced resource within the Benefits Services Center, responsible for resolving complex and escalated benefits inquiries that require deep subject matter expertise, critical thinking, and cross-functional coordination. This role supports Tier 1 staff, handles sensitive and high-impact cases, and ensures accurate and compliant resolution of issues while delivering an exceptional customer experience. This position works onsite five days per week and collaborates closely with team members and business partners to support service delivery.
Key Responsibilities
• Serve as the primary escalation point for complex, sensitive, or unresolved benefits issues from Tier 1 representatives
• Investigate and resolve advanced cases involving eligibility discrepancies, claims escalations, billing errors, COBRA administration, and vendor-related issues
• Act as a subject matter expert (SME) ...
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