Location
Kuala Lumpur
Job Type
Full time
Posted
July 17, 2026
Job Description
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
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JOB RESPONSIBILITIES:
Key Responsibilities
1. Service Quality Monitoring & Assurance
Conduct call monitoring and evaluate CSE performance for accuracy, professionalism, and compliance
Review correspondence to ensure timeliness and correctness
Perform “speed trap” monitoring for responsiveness
Track service quality metrics and identify gaps
2. Coaching & Staff Development
Review recorded calls and identify improvement areas
Conduct structured coaching and feedback sessions
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