Senior Associate, Existing Customer Journey & Planning

**Job Summary:**
Help shape the future of customer marketing by joining the Customer Marketing organization driving engagement, growth, and customer value across the Chase portfolio, including Sapphire, Freedom, Offers, and Travel.

As a Senior Associate, Customer Journey Strategy & Planning, you will play a key role in advancing integrated, customer-centric omnichannel experiences that deepen engagement and build long-term customer value. You will support branded card, Offers, and Travel Marketing teams by developing journey planning frameworks, mapping end-to-end experiences, and enabling alignment across customer touchpoints.

You will partner across Marketing and cross-functional teams-including Brand, Content, Digital, and Channel partners-to connect product, benefit, and channel strategies into coordinated customer experiences. The role focuses on journey mapping, calendar coordination, and playbook and template development to improve consistency and strengthen...