Senior Applications Support Specialist at Provident10

Join Provident10 as a Senior Applications Support Specialist, driving technological innovation in a cloud-first environment. Your role is crucial in providing top-tier support to 65,000 pension members in Atlantic Canada.
Working within the Systems and Quality team, you will ensure core application maintenance and support. Your contributions will enhance application services and satisfy internal stakeholder needs while facilitating effective quality assurance and technical writing.
Key Responsibilities:
• Lead business analysis activities for enhancements
• Oversee QA processes for application upgrades
• Support vendor management and compliance tracking
• Act as escalation point for issues
• Create application and service level reports
Requirements:
• Degree or diploma in app development with 5 years’ experience
• Experience in production support and development
• Strong knowledge of business analysis and QA
• Familiarity with software development li...