Senior Application Support Analyst - Pega

Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.

Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.

Perform system health check, monitoring, alerting, and corresponding action as required.

Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.

Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to id...