Location
bogotá
Job Type
Full-time
Posted
July 04, 2026
Job Description
Job Title
Senior Application & Infrastructure Analyst
Job Level
007
Department
Integral Engineering & Architecture
Business Line
Information Technology & Solutions
Purpose of Job
Specific Area Purpose: Production Support
Reporting Relationships
Reports to: Senior Manager
Major Accountabilities
- Collaborate with support teams and cross-functional technology teams to ensure timely follow-up and resolution of issues.
- Document findings, recommend remediation steps, and elevate complex issues as appropriate.
- Maintain and update incident tracking systems, ensuring accurate and transparent reporting.
- Ensure compliance with internal policies and regulatory SLA requirements.
- Identify trends and propose process or system improvements based on recurring issues or customer feedback.
Education
- B.S. in Computer Science, Eng...