Senior Analyst, Managed Services

Do you have the

CHOPS ? IT Solutions lives its values:

C lient Success is Our Success,

H ungry for the Journey,

O wership Thinking,

P assionate Problem Solving, and

S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid‑market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary The Senior Analyst, Managed Services is responsible for providing support to client’s technical issues, supporting and mentoring co‑workers, acting as escalation point between Service Desk and Infrastructure Administration Team, ensuring call volume is under control, SLAs are met or exceeded and ensuring clients are receiv...