Senior Analyst - Client Support, Axiomsl, Fintech (Ciudad Juárez)

Responsibilities

• Provides new and existing customers with the best possible service for billing inquiries, service requests, suggestions and complaints.
• Provides customer services relating to sales, sales promotions, installations and communications.
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.
• Under general supervision, performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues; troubleshoots diagnoses and resolves moderately complex escalated issues, working with development team or sales team as necessary.
• Under general supervision follows/analyses procedures for start-up and shutdown of internal...