Senior AI & Voice Automation Specialist

Communicate Recruitment · cape town, city of cape town metropolitan municipality, South-Africa

Location
cape town
Job Type
Full-time
Posted
July 15, 2026

Job Description


SUMMARY:
Are you the kind of person who talks to chatbots for fun, dreams in prompts, and knows the difference between SIP and a cup of tea?
We're on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. You'll be creating smart voice assistants, designing seamless customer journeys, and teaching AI how to talk like a human (without developing an attitude).
If you've ever thought, I could build a better IVR than this, then keep reading.

POSITION INFO:
Key Responsibilities: Build intelligent voice journeys and conversational experiences Create AI-powered voice agents that sound natural, helpful, and fast Design and optimize customer interactions to improve satisfaction and automation rates Fine-tune voice quality, response times, and overall user experience Continuously improve performance through data and analytics Build virtual assistants across voice and...

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