Senior AI Engineer (Contact Centre)

As a Senior AI Engineer at NCS, you will be a technical leader operating at the intersection of engineering excellence and client partnership. You will lead end-to-end delivery of AI workstreams, design and build advanced agentic AI solutions, and serve as the credible technical face of NCS AI capabilities in client engagements. You will own delivery workstreams, guide your squad, and drive the successful implementation of next‑generation AI‑powered solutions across government, telco, financial services, and e-commerce sectors.

• Lead end‑to‑end delivery of AI workstreams from requirements through data preparation, modelling, integration, testing, and production handover
• Design and build advanced agentic AI solutions including multi‑agent systems, RAG pipelines with AI memory, planning and reasoning loops, and reflection patterns
• Architect GenAI application stacks including LLM orchestration layers,...