Senior Admin/Liaison Assistant

Your New OrganisationThis regulatory organisation manages cases relating to concerns andplaints. Playing a vital role in providing clear guidance and maintaining high standards ofmunication throughout theplaint process.Your new role

Respond to customerplaints and concerns via telephone and in writing, including enquiry closures and post-closuremunication

Organise and facilitate provisional enquiry meetings withplainants

Analyse and summariseplex case information accurately and effectively

Manage a caseload of liaison work, working collaboratively with colleagues across the organisation

Arrange, facilitate, and transcribe telephoneplaints where required

Provide clear explanations of processes and decisions to stakeholders during and after case closure

Apply safeguarding policies to protect vulnerable individuals

What you'll need to succeed

Proven experience handlingplaints and providing advice via phone, email, and ...