Security Dispatcher - Full Time - Grave Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff.
• Gather relevant information from callers to assess the nature of the situation and determine appropriate response 
• Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations 
• Maintain accurate records of all calls received and actions taken 
• Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents 
• Collaborate with other departments to ensure efficient coordination of resources 
• Provide clear and concise instructions to field personnel regarding assignments and priorities 
• Utilize computer-aided dispatch (CAD) systems and other software applications to document incidents and generate reports 
• Handle escalated calls or complaints with professionalism and effective confl...