Sector It Sr. Analyst - Ariba Procurement (Miguel Hidalgo) (Xico)

ResponsibilitiesSector support and governance for PQGC markets for Ariba Buying to support end-to-end service operations.Ensures support of the production environment within the defined SLAs, complying with predefined process and procedures.Escalation point for IT OPS Sector Services, including but not limited to: SLA breaches and communication channel to Business Partner on critical incident management and system downtimes.Technical KPI and services monitoring: define technical KPIs to be tracked (in alignment with integral direction/harmonization); monthly/regular reporting to Business & Technology Leadership Teams.Support IT performance service reviews with Business, IT OPS leadership, and supplier.Support the CR release agenda and delivery of small enhancements, in liaison with business leads to work on the right priorities for system improvements.Conduct the sector BPO CAB meetings as governance of CR release agenda.Provide IT PepsiCo approval for deployments of changes and bre...