Location
sheffield
Job Type
Full-time
Posted
May 31, 2026
Job Description
Join to apply for the Second Line IT Engineer role at ASK4 .
Job Overview
This is a permanent hybrid role based out of our Head Office in Sheffield, working 40 hours a week, Monday to Friday, with shifts from 8:00 to 17:00 or 12:00 to 21:00 on a rota basis. You will support our IT Solutions clients by providing Second Line support, handling escalations, and supporting client infrastructures, especially in Microsoft networking and cloud technologies.
Responsibilities
- Support server software installations, updates, and resolve technical issues.
- Attend client sites for onsite support and urgent fixes.
- Manage escalations and ensure accurate documentation.
- Assist with client information requests, audits, and ISO certifications.
- Develop and maintain client relationships.
- Participate in development projects independently and with the team.