SEA Service Support and Sales Administrator

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The SEA Service Admin and Service Sales will lead and enhance service administration and backend operations across Southeast Asia using DHR Lean principles. The role focuses on achieving operational metrics, optimizing resources, and delivering timely reports. Key responsibilities include establishing standardized service support processes, collaborating with sales operations to drive business growth, managing dealer service teams effectively, and significantly improving customer satisfaction.

This position reports to the Head of Service for SEA & TW and is part of the Service Organization, covering Southeast Asia with regional travel.

In this role, you will have the opportunity to:

+ Manage Service Operations: Oversee end-to-end service contract management, warranty and repair coordination, billing, service calls, and preventive maintenance scheduling.

+ Support Business and Process Excellence: Handle service quotations, inventory, an...