Screening Quality Assurance Specialist (Azcapotzalco)

Role objective (Role purpose)
Manage a
Quality
team within
Screening Utility Operations
and support the process in achieving its key
PLA metrics
, ensuring a consistent approach when deploying the quality strategy across Screening Utility Operations.
The role maintains a strong cross-site network to continuously drive
best practices
, improve
process efficiency
, and ensure
consistent service quality
. It also supports the development of
MIS (Management Information)
, reports, and other productivity tools for Screening Utility Operations.
The role works closely with the
Training/Education
team to identify and deliver training needs through quality campaigns and other forums, and to drive
Continuous Improvement
. It also drives engagement with Operations teams through extensive MI produced by the CI team (e.g.,
Quality hours / Site Governance Calls
), analyzes quality MI to identify training n...