Scheduler II (Planner de Producción)

Key Responsibilities

• Act as the primary customer contact for order receipt, entry, and change management.
• Coordinate with Planning on material analysis and production scheduling.
• Monitor material status and ensure timely order release.
• Track order progress to meet committed delivery dates and escalate issues when needed.
• Collaborate with internal teams (Production, Engineering, Purchasing, Shipping) to resolve operational issues.
• Manage special orders, returns (RMA), and related cost analysis.
• Participate in inventory control activities (WIP, finished goods, and components).
• Support continuous improvement initiatives in planning and scheduling processes.
• Work with Finance to resolve accounts receivable issues.
• Meet departmental KPIs and organizational objectives.

Qualifications

• Advanced English (written and verbal) – required.