Scale Operator - Customer Service

Primary Objective:
To serve as a primary point of contact for customers, producers, truck drivers, and internal team members by providing courteous customer service, accurate scale operations, timely documentation, and reliable administrative support for location operations.
Areas of Accountability:
The following duties are typical for this job and are not intended to be exclusive or all-inclusive. Depending on location, season, and business needs, some activities may vary.

· Report to the assigned workplace at the scheduled time and notify the supervisor of absences or late arrivals prior to the start of the shift.

· Greet customers, producers, vendors, and truck drivers in a professional, friendly, and helpful manner.

· Answer incoming phone calls, respond to routine questions, provide location hours and grain bid information, and route inquiries to the appropriate team member when needed.

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