Satair - Head of Customer Resolution Services Asia Pacific (Satair Channel)

Job Description

This job is based in Satair. For more information about our business, please visit our website.

Job Objectives

• Manage, coach, motivate and develop the team and ensure that the goals for both the team and the members are achieved.
• Ensure the team supports and services customers in accordance with company standards and goals.
• Provide optimal customer satisfaction as defined in Satair Group’s mission.
• Continuously drive towards greater efficiency for activities related to this position.

Job Responsibilities

• Manage the department’s staffing needs in connection with staff holidays, flex time and working hours.
• Expand the perception of total service and pro‑activeness.
• Keep employees informed about Satair business.
• Hold departmental meetings with documented notes.
• Prioritize both own tasks and the tasks of the department.
• Impl...