Job Description
In this role, your day-to-day activities will include: - Monitoring ServiceNow incident queues for your assigned functional areas - Performing initial evaluation and triage of support tickets - Communicating directly with impacted users to understand reported issues - Analyzing issues and determining the appropriate path to resolution - Performing SAP configuration changes as needed to resolve break/fix issues - Coordinating with technical teams when development or cross-functional support is required - Working with business users to validate solutions and capture test evidence - Documenting analysis, actions taken, and resolution details in accordance with support processes - BA/BS degree in Computer Science, Engineering, Information Technology, or a related field - 5 to 8 years of experience in an SAP-related IT role - Exposure to S/4HANA and ECC is preferred - Experience with NACE output determination, BRF+ and PPF - Experience with ALE / IDOC inbound and outbound integration - E...