SAP PMO Analyst

| : India (Hybrid / Onsite) : 2 – 3 Years : Full-Time : SAP PMO Analyst ️ : SAP AMS, ServiceNow, SLA Monitoring, Incident Management, ITIL We are looking for a proactive and detail-oriented with hands-on experience in SAP Application Management Services (AMS) / Support project environments. The ideal candidate should be able to monitor SLAs, manage tickets end-to-end using service desk tools, coordinate between customer stakeholders and SAP support teams, and deliver structured daily and weekly status updates. ️ ✅ Monitor SLA compliance for Incidents, Service Requests (SRs), and Change Requests (CRs) and trigger proactive escalations ✅ Hands-on ticket operations in service desk tools — SAPPHIRE, ServiceNow, BMC Remedy, JIRA, or SAP Solution Manager ✅ Perform real-time ticket queue monitoring and daily ticket hygiene across all priority levels ✅ Coordinate end-to-end SR and CR lifecycle from intake to closure with customer sign-off ✅ Manage P1/P2 incident bridge calls, ...