SAP Labs Latin America Next Gen - Customer & Ecosystem Specialist

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Position Title

SAP Labs Latin America Next Gen – Customer & Ecosystem Specialist

Location & Schedule

Monterrey, México | 40 hours/week | Hybrid (3 days/week in the office)

Activities and Responsibilities

• Work closely with our Experience Center and Ecosystem team on various projects.
• Support the Design Thinking Community.
• Contribute to customer engagement initiatives & events, marketing campaigns when needed, and work environment activities.
• Plan & coordinate customer and ecosystem engagement activities (virtual & on‑site) for our Monterrey location.
• Manage customer relationships and handle client inquiries, feedback and escalations with professionalism and efficiency.
• Negotiate terms and agreements with vendors, suppliers, and partners to ensure optimal outcomes for events and initiatives.
• Work closely with Account Executives.
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