Location
cape town
Job Type
Full-time
Posted
June 07, 2026
Job Description
Creating purposeful careers as we build the future of contact centre solutions
Key Responsibilities
- Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
- Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
- Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
- Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
- Ensure 100% compliance with regulatory frameworks during all sales processes.
- Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
- Handle escalations from agents and clients, ensuring a professional and compliant resolution.
- Maintain accurate records of team performance and prepare reports for manageme...