Location
cape town
Job Type
Full-time
Posted
June 24, 2026
Job Description
Our client has an opportunity available for a Sales Support Team Manager based in Cape Town.
Requirements
- Fluent in English.
- Matric
- 4+ years administration in a call centre environment and call centre experience- essential.
- Knowledge of sales back-end processes- essential.
- Knowledge of the ISP industry and products would be advantageous.
- Customer service experience.
Responsibilities
- Ensure that the team and the agents' key performance targets are met in line with business requirements.
- Ensure team and agents' quality standards are met and that a high standard of quality is achieved and maintained.
- Set and maintain production standards and targets in line with departmental requirements.
- Identify training needs and ensure adequate training and coaching takes place.
- Foster an environment that encourages and rewards innovation and challenge...