Location
singapore
Job Type
Full-time
Posted
June 22, 2026
Job Description
Back Office Customer Service Management Management and follow-up of Customer Services
- Manage services to customers (customer contact and complaints handling, follow‑up in relevant store IT tools, etc.).
- Be responsible for the quality of follow‑up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests).
- Be a real partner to the sales team to optimize and simplify the back‑office follow‑up of those services.
- Be responsible for the business performance of all service‑related operations.
- Monitor conversion rates and average duration for reservations and customer requests.
- Monitor lead times at each relevant step of the after‑sales & repair life cycle.
- Challenge the recourse to the customer request service by salespeople when relevant, in or...
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