Sales & Service Support Associate

Join Hermès Canada in Toronto as a Sales and Service Support Associate, driving retail excellence in operations. Here, you’ll be at the heart of customer service management and back-office efficiency.

In this full-time position, you’ll leverage your minimum three years of experience to enhance customer services and operational processes at Hermès. Your role involves managing aftersales, ensuring accurate till controls, and collaborating closely with the sales team. By maintaining a focus on performance and compliance, you’ll contribute to a superior retail environment that respects the company's craftsmanship and heritage.

Key Responsibilities:
• Supervise and improve customer service processes
• Ensure compliance with till and stock control procedures
• Monitor business performance metrics and lead times
• Manage store administration and supply organization
• Provide training on service-related digital processes

Requ...