Sales and Service Frontline Performance Lead

The role
The role of the Sales and Service Frontline Performance Lead is to support the management of the day-to-day operational requirements of the frontline incentive plans across Voice and Digital Consultants and Team Leaders.

This includes working closely with frontline leaders to ensure a clear understanding of the structure and identifying opportunities for improvements and optimisations that are aligned with the strategic, budgetary, and regulatory objectives.

What you’ll be doing

• In collaboration with key stakeholders manage the daily operational requirements of all frontline incentive schemes, including documentation, governance, calculations and adjustments.
• Design and implement key artifacts to support the frontline teams understanding and execution of the relevant incentive schemes..
• In consultation with General Managers, Senior Manager S&S Frontline Performance and frontline leadershi...