SaaS Project Implementation Manager

Be a key player in customer success as a SaaS Project Implementation Manager at Coconut Software. Oversee SaaS implementations while ensuring an outstanding client experience.
In this role, you will manage multiple concurrent projects focused on SaaS implementations, balancing the need for structure and adaptability in a dynamic environment. Your collaboration with internal teams will help align customer expectations with organizational goals.
Key Responsibilities:
• Oversee software solutions onboarding and implementation
• Establish detailed project timelines and communication plans
• Lead goal-setting sessions with key stakeholders
• Act as the main customer contact throughout the process
• Track and mitigate risks and issues during projects
Requirements:
• 3-5 years of SaaS implementation experience
• Proven ability to manage multiple concurrent projects
• Strong capability in risk management and decision-making
• Familiarity with technical integ...