SaaS Implementation Specialist at BCES Global

Join BCES Global as a Technical Product & Implementation Specialist, focusing on leading client onboarding and training for our SaaS platform. Drive customer success by effectively managing implementations and providing top-notch support.
This role is crucial for our customers, ensuring they adopt and utilize our platform seamlessly. You will be involved in full-cycle platform implementations, configuring client instances, and delivering training sessions. As the primary contact for users, you will guarantee that they receive the necessary support while also gathering feedback for our team.
Key Responsibilities:
• Lead full-cycle platform implementations for new clients.
• Configure client instances, including procedures and asset classes.
• Provide front-line customer support and troubleshoot issues.
• Deliver user training sessions both remotely and on-site.
• Collect feedback and collaborate with developers on enhancements.
Requirements:
• Background in En...