SaaS Customer Support Specialist (Unlimited PTO)

Granum, the leading software company serving landscapers and arborists across North America, is seeking a customer support specialist. You will field tier 1 inquiries via phone, email, chat, and ticketing, troubleshoot issues, and collaborate with design/development teams to resolve bugs.

Ideal candidates hold a Bachelor's degree or equivalent, are fast learners with strong problem-solving and technical writing skills, and can manage multiple tickets while delivering empathetic, thorough