RWVMM - Quality & Sustainability Manager

As Quality & Sustainability Manager, you will play a key role in driving operational excellence while supporting Rosewood's vision of becoming a purpose‑led organization where people and place enrich one another.

You will be responsible for elevating the guest experience through the continuous improvement of quality standards while embedding sustainability initiatives across the property. Working closely with all departments, you will ensure that quality and environmental objectives are translated into measurable actions that strengthen both operational performance and Rosewood's brand promise.

Key Responsibilities

Quality Management (TrustYou, Forbes, LQA)

• Lead and coordinate all quality audits, ensuring they are completed accurately and on time.
• Monitor weekly quality performance and review KPIs with each Head of Department.
• Follow up on guest feedback, TrustYou results, and identified opportunities related to proces...