Job Description
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
About the role
The Senior Real Time Analyst leads our Real‑Time Management team within Workforce Management. This pivotal role blends operational proficiency with people leadership, balancing hands‑on oversight of real‑time service performance with nurturing and developing the RTA team. You’ll ensure consistent SLA delivery across channels and business lines while building leadership capabilities into the workforce. Additionally, this role will have people man...