Location
lake louise
Job Type
Full-time
Posted
July 13, 2026
Job Description
Lead the Royal Service Agents at Fairmont Chateau Lake Louise to ensure an exceptional guest experience. This management role focuses on overseeing communication systems and enhancing service quality.
As a Royal Service Team Manager, you will guide a dedicated group responsible for call center functions, dining reservations, and guest recovery strategies. With a minimum of 2 years’ supervisory experience, you will mentor and develop agents, while analyzing guest feedback to drive operational improvements. This role requires strong leadership, organizational skills, and the ability to communicate effectively across departments.
Key Responsibilities:
• Oversee daily Royal Service team operations
• Mentor and develop team members to achieve goals
• Analyze guest feedback to implement improvements
• Manage performance logs with one-on-one coaching
• Ensure smooth communication with hotel departments
Requirements:
• ...
As a Royal Service Team Manager, you will guide a dedicated group responsible for call center functions, dining reservations, and guest recovery strategies. With a minimum of 2 years’ supervisory experience, you will mentor and develop agents, while analyzing guest feedback to drive operational improvements. This role requires strong leadership, organizational skills, and the ability to communicate effectively across departments.
Key Responsibilities:
• Oversee daily Royal Service team operations
• Mentor and develop team members to achieve goals
• Analyze guest feedback to implement improvements
• Manage performance logs with one-on-one coaching
• Ensure smooth communication with hotel departments
Requirements:
• ...
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