Job Description
Respond to all guest requests in a timely and professional manner
Coordinate and relay guest requests using the Royal Service system
Monitor update and manage requests within the Royal Service platform
Ensure all logged requests are tracked actioned and closed in accordance with hotel standards
Provide accurate information regarding hotel facilities services and amenities
Actively promote hotel outlets including restaurants and other facilities
Build and maintain strong working relationships with all departments particularly Housekeeping Front Office and Engineering
Record all guest interactions accurately and follow up within the established service timelines
Maintain clear and effective communication within the Royal Service team and across departments
Support guests with in-room communication tools and ensure proper setup...