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Risk Mitigation Associate - Fraud

GovX · La Vergne, Tennessee, United States

Location
La Vergne
Job Type
Full-time
Posted
July 02, 2026

Job Description

The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services. 
 

KEY RESPONSIBILITIES 

  • Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
  • Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
  • Identify: Trends and communicate findings across departments to improve fraud prevention processes.
  • Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. 

    • Requirements...

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