Retiree Services Client Service Manager, Officer

Job Description

o Under moderate supervision, responsible for supporting the management of client relationships.
o Responsible for the day to day interaction and successful relationship with Client Service Operations & other business units.
o Ensures client issues are satisfactorily resolved by responding to and/or escalating as appropriate.
o Works closely with all internal business units. Facilitates communication to ultimately ensure an effective operating environment. Works closely with senior management to keep them informed of new developments, service issues and new business opportunities.
o Provides overall project support for all client related initiatives. Acts as a liaison between client and internal departments to ensure successful payment processing.
o Supports conversion/start-up of new client relationships into the department. With significant input/contact with Client Service Operations, and AVP or VP.
 

Other dutie...