Retentions Team Leader (Fibre) - July 2026

Job Purpose

The Retentions Team Leader is responsible for leading, coaching, and motivating a team of Retentions Consultants to reduce customer churn and retain subscribers using CORE and REACH fibre products. The role focuses on improving customer loyalty, maximizing customer lifetime value, delivering exceptional customer experiences, and achieving retention and revenue targets.

The Team Leader will monitor team performance, provide ongoing coaching, identify retention opportunities, and ensure compliance with company policies and service standards.

Key Responsibilities

Team Management & Leadership

• Lead, motivate, and manage a team of Retentions Consultants.
• Conduct daily team huddles, coaching sessions, and performance reviews.
• Monitor attendance, productivity, adherence, and overall team performance.
• Foster a high-performance culture focused on customer retention and service excellence.