Retail Training Manager (Watch and Jewelry)

Responsible for assessing training needs, designing and delivering training programs, coaching retail teams, and partnering with internal and external stakeholders to enhance service excellence and performance across Singapore, Malaysia, and Thailand, while managing training effectiveness, reporting, and resources.

Adecco collaborates with a trusted luxury watch company known for offering a wide selection of premium timepieces, exceptional customer service, and expertise in horology.

• Conduct training needs analysis to identify skill gaps and develop annual training plans aligned with business objectives.
• Design, curate, and maintain training materials and coaching content to support organisational goals.
• Deliver in‑house training and provide continuous coaching to retail teams and key stakeholders.
• Collaborate with boutique managers, brand partners, and external providers to ensure product knowledge and...