Retail Technology Support Analyst, Asia Pacific

The Systems Analyst supports the Senior Manager, to enhance the business operations for Clarins Group Retail Technology department. He/she manages all application incidents, service and change requests with support team and business stakeholders, following application SOP process and governance.

The Systems Analyst plays a key role in ensuring efficiency and improving applications to ensure users and key stakeholders in the markets and regional office have the best user experience.

• Identify and prioritize Jira SM tickets for Japan, Malaysia, Korea, Singapore and ANZ
• Handle Jira SM tickets according to the typology: Solving issues: bug fixes, configuration in application, correct data interfaces issues
• Answering request for assistance from users and key users around technical topics or data analysis on Retail applications (for instance: setting promotions or sales operation in Y2)
• Working with Support Retail Team in Paris for new re...