Retail Support Analyst

# Retail Support AnalystTotalEnergies RecruitmentGauteng, South AfricaOriginal postPosted OnJul 06, 2026DeadlineNot availableEmployment TypeFull-TimeWork TypeOn-siteCompensationNot available##### DescriptionActivities The Support Analyst position is responsible for the following:* Know, respect and ensure compliance with the Company's Code of Conduct.* Document all level 2–4 incidents in a centralized knowledge base within 48 hours of resolution.* Perform root cause analysis for recurring issues and propose fixes within 10 working days.* Support integration testing for TEMSI+, EPS, OASiS, and LSE projects; ensure zero critical defects at go-live.* Develop and maintain technical SOPs for new systems and share with support teams.* Conduct monthly SLA compliance checks for IS-related support activities.* Monitor system uptime and report deviations >1% immediately to SIS Lead.* Provide technical training to Gijima and dealer support teams before rollout phases.* Ensure all Retail support ...