Retail Operation Manager | KL

Company Background:

An established Malaysia-based wellness and aesthetic company specializing in body care, slimming, and non-invasive treatments, known for personalized services, strong customer loyalty, and continuous business expansion.

Job Descriptions:

• Oversee daily outlet operations, including staff scheduling, attendance, and manpower planning
• Lead, train, and motivate team members to ensure high performance and service standards
• Monitor appointment bookings to maximize productivity and efficiency
• Manage inventory, stock ordering, and ensure proper maintenance of equipment and tools
• Ensure outlet cleanliness, hygiene, and overall customer experience
• Drive sales performance and achieve outlet targets for services and products
• Handle customer feedback and resolve issues professionally
• Prepare daily reports and ensure compliance with company policies and SOPs
• Supp...