Job Description
Responsibilities
Coaching for Client Experience
Align with Retail Goals to implement and drive changes and elevation in Client Experience.Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices. Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.Coaching for Performance
Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.Monitor and coach the sales team on their client experience behavior, offering short- and long-term solutions to ...