Resolve Team Member – Delivery

This position is responsible for…

Provide customer service and resolution to customers and key stakeholders

Key Accountabilities

• Manage ordering and delivery related customer inquiries
• Investigate root cause of problems and provide a working solution
• Identify and escalate potential issues and risks
• Seek an effective solution to all queries from Franchisee’s, Distributors, transport and sales team members
• Input case details in Salesforce and maintain case notes
• Manage daily case load and call volume to ensure best customer service experience.
• Process claims
• Process orders where applicable
• Promote company brand and service
• Actively seek out opportunities to enhance customer service through various means and initiatives
• Maintain a mind-set of continuous improvement

The following accountabi...